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5 Reasons Hotel Concierge Services Should Start Using SMS

Mobile Commons

Here is a list of five reasons why using text messaging as part of your hotel concierge service is a good idea. Instead of making people wait on the phone to listen to the entire length of the typical recorded phone message in order to find out one piece of information, use an automated text message service to send them answers immediately. Hotel and Accommodation Amenities Services.

SMS Nation: Mobile Strategists, Renewing Library Books, And Child Services Support

Mobile Commons

Springfield, Missouri library uses text messaging for patron services. The service sends you a text message when books or other library materials are available for pickup. We want to save the time of our users while continuing to connect them with quality, relevant information and services.”. Mobile strategists are the hottest new hire.

SMS Nation: August Edition

Mobile Commons

Welcome to this month’s edition of SMS Nation! Millennials continue to text more and talk less. A new article by Forbes Magazine confirms the trend we’ve been seeing for several years now: that SMS is the preferred communication method for Millennials, above phone calls and even, on some occasions, face to face interactions. Thank you for reading this month’s edition of SMS Nation!

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SMS Nation: October Edition

Mobile Commons

Welcome to this month’s edition of SMS Nation! ” A new service allows people to sell their stuff through text messaging. Gone is a data-driven concierge service that helps people sell their old, unwanted belongings. It started as a mobile app, but now they’ve launched a complementary service called Gone by SMS to make it even easier for users.

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3 Ways SMS Builds Customer Loyalty and Engagement

Mobile Commons

One that allows you to promote your product or service in the easiest, most convenient way possible? Here are three ways that SMS can work for your business. 1. Live SMS chat fosters one-on-one conversations. Live SMS chat allows people to have instantaneous, one-on-one conversations with your company via text messaging.

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How to Sound like an SMS Pro

Mobile Commons

Whether you want to explain text messaging in layman’s terms to a coworker, need to pitch a text messaging campaign to your boss, or just for your own edification, here are three easy steps to sounding like an SMS pro. The first step to sounding like an SMS pro is learning the lingo. People often use SMS and text message interchangeably. Are You a Master of SMS Marketing?

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Using SMS to Aid Pre-Surgery Compliance and Post-Surgery Recovery

Mobile Commons

How SMS Helps Patients Prepare for Surgery. Study: Using SMS to encourage pre-surgery showers. Using SMS to Aid Post Surgery Recovery. Offer a 24/7 live SMS chat service so that patients can quickly reach a healthcare professional with questions or concerns throughout their recovery process. Surgery prep often begins days before a patient’s scheduled operation.

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Breaking Down the FAFSA with SMS Drives Higher Enrollment

Mobile Commons

So for high school seniors who are overwhelmed by confusing paperwork, SMS may be the best way to break the fear barrier. Live chat - Live SMS chat allows you to text back and forth with students and have one-on-one conversations instantaneously. The post Breaking Down the FAFSA with SMS Drives Higher Enrollment appeared first on Mobile Commons.

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#ICT4d Using #mHealth to improve access to family planning and child health services in #Malawi by Limbanazo Kapindula

Ignatia Webs

Challenges in Malawi Challenginginfant mortality rates (69/1000 children die in the first year) and only 40% ofwomen in Malawi had access to family planning services. LimbanazoKapindula ( Twitter: @Limkapin ) has come to ITM to help us out in setting up a mobile diabetic project (willreport on this later) in Cambodia, the Philippines and the Democratic Republicof Congo.

SMS Nation: September 2015, Nonprofit Edition

Mobile Commons

Welcome to this month’s nonprofit edition of SMS Nation! From overall text message strategy and success to text therapy, SMS is making great forward strides in supporting the goals of nonprofits. Crisis Text Line is a 24/7 service that grants anyone who texts in immediate access to a trained counselor. Nonprofit Quarterly discusses mobile engagement. texts per day.

How Blood Banks Use SMS to Raise Support and Help Save Lives

Mobile Commons

In order to respond to this challenge, Sweden’s blood banks have implemented a new text messaging service that alerts donors when their donation helps save a life. Karolina Blom Wilburg, communications manager at Stockholm’s blood service, explains that “it’s a great feeling to know you made such a big difference and maybe even saved someone else’s life.

5 Ways An SMS Call to Action Trumps a QR Code

Mobile Commons

product, service, or other offering. Here are five advantages of an SMS call to action: 1) Everybody knows how to text. Text messaging offers the invaluable service of a two-way communication channel. By letting mobile users send and receive messages, SMS keeps them consistently engaged with your organization. Live SMS Chat Text Messaging

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Reporting for Jury Duty: How SMS is Driving Civic Engagement

Mobile Commons

But organizations across the country are turning this notion on its head by using SMS messaging to boost civic engagement. What it is doing with SMS shows that any company can use the technology to drive engagement and capture its audience’s attention. The results proved the effectiveness of SMS. Macomb is serving as model for how traditional organizations can innovate.

How SMS Chat Saves Time, Money and Peace of Mind

Mobile Commons

SMS chat, specifically, allows more and more individuals to making informed and proactive decisions about their health with instantaneous, private, and direct communication. SMS chat allows you to speak instantaneously with a healthcare professional through texting in the same way you would with a friend or family member. How Does it Work? Live chat’s function is simple.

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Environmental Scan of Text Messaging Interventions Supports SMS Applications in Healthcare

Mobile Commons

Department of Health and Human Services published an environmental scan titled “ Using Health Text Messages to Improve Consumer Health Knowledge, Behaviors, and Outcomes.”  The scan studied evidence on text messaging interventions from 2009 to 2012 to determine the effectiveness and acceptance of text messaging as an intervening tool in healthcare. In May 2014, the U.S.

Anonymous SMS Program Allows Teens to Report Bullying at Schools

Mobile Commons

Brad Engel, supervisor of student services with Queen Anne’s County schools, says that this anonymous service allows the students to “feel more comfortable sharing the information. The post Anonymous SMS Program Allows Teens to Report Bullying at Schools appeared first on Mobile Commons How Text 2 Stop It works. Why text messaging works so well for anti-bullying efforts.

ClassWith.Us A New SMS Parent-Teacher Communication Tool

Cell Phones in Learning

could see this portion of the service being helpful for divorced or single parents who may not communicate well with their child''s other parent. ClassWith.Us is a brand new text alert tool that focuses on parent-teacher communication. For example a student may come from a family that is more comfortable with text messages than having to speak with a teacher on the phone. The ClassWith.Us

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What’s New with SMS and the World Today

Mobile Commons

Here are a few interesting stories about SMS that are circulating the web. Greenwich Hospital introduces a text message service for surgery updates. Account owners can send and receive Bitcoins anywhere with their phone, even in areas with no data service. The post What’s New with SMS and the World Today appeared first on Mobile Commons Text messaging is 22 years old.

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American Eagle Outfitters Sees Winning Strategy in SMS

Mobile Commons

Clothing retailer American Eagle Outfitters may have found the answer: Leverage the power of SMS and give customers the chance to win $10,000. The company also sent notifications via SMS and email to any customer who was already in the store’s database. SMS outreach led to a 60% click-through rate overall. Daily SMS alerts achieved 50-60% click-through rates.

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Free mobile sms service getting to grips with bullying in schools: Bullyproof

Ignatia Webs

Reduce bullying First of all bullyproof says to decrease bullying by using sms's. The free Bullyproof software , developed by Brendan O'Keefe , enables kids from primary and secondary school to send sms-allerts when bullying is taking place, or has happened. Sending an sms is also not conspicuous, as I also found my kid sister sms-ing her friends without even having to glance at her mobile phone screen (straight from writing her sms inside the pocket of her jacket). Bullyproof SMS is a social innovation designed to help reduce bullying.

SMS for Mobile Learning

mLearning is Good

SMS for mobile learning. In the last post , I talked about some ways that you could use voice in mobile learning. I’m going to attempt to show some ways that you could use SMS or text messaging for mobile learning. There are lots of ways that SMS could be used. The beauty of a service like this is that you can see the results right away and so can your learners.

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BeneStream Uses Text Messages to Make Health Insurance Enrollment as Simple as Texting with a Friend

Mobile Commons

Many of BeneStream’s employee clients don’t have  smartphones, and find text messaging a more comfortable and convenient service. Client Stories Live SMS Chat Mobile CRM Mobile Strategy & Tips Reports & Analytics Text Messaging Use CasesThere are many barriers to public benefits enrollment. BeneStream performs its work primarily through phone calls and in-person assistance.

How SMS Chat Saves Time, Money and Peace of Mind

Mobile Commons

SMS chat, specifically, allows more and more individuals to making informed and proactive decisions about their health with instantaneous, private, and direct communication. SMS chat allows you to speak instantaneously with a healthcare professional through texting in the same way you would with a friend or family member. Because it’s easy, confidential, and effective, SMS chat is quickly becoming the preferred communication tool for doctors and patients alike. Planned Parenthood , for example, had overwhelming success using SMS chat. How Does it Work?

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Texting Networks Bring Anonymous Help to Troubled Teens

Mobile Commons

Young people have been reluctant to use crisis services,” Anthony Pisani, a suicide prevention researcher at the University of Rochester, told the Times. Live SMS Chat Text MessagingText messaging is the go-to means of communication for teenagers. local effort to help youths in distress. ” Prior to Lake County, Text-a-Tip programs in other communities.

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How Your Text Message Inbox Has Changed for the Better

Mobile Commons

These days, it’s likely that your SMS inbox includes messages that aren’t from people you know personally. The accessibility of SMS also helps capture high attention rates as consumers regard texts as intrinsically interesting and timely, and consider them intimate and selective. Another application is customer service interactions. One common use case is reminders.

Why Text Messaging is the Optimal Tool for Patient Engagement: Interactivity

Mobile Commons

Live SMS chats offer patients immediate assistance. Real-time text message conversations are one way healthcare organizations can offer this service while allowing patients to stay at home and/or remain anonymous. Outside of an appointment, patients must go often through several people and time-consuming processes to speak with their doctor.

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Text Messaging for Nonprofits: An Interview with Sam McKelvie, Head of Mobile Strategy (Part 2)

Mobile Commons

It’s hard to think of a program that would not work well with text messaging, simply because programs are about serving people, and SMS is the way that the people we’re helping to serve prefer to communicate. If you’re trying to help people find resources close to them, SMS is a great tool. Almost all audiences respond to SMS, since everybody texts! Great question!

Two-Way Text Messaging: Interacting with Your Mobile Subscribers in One-on-One Conversations

Mobile Commons

The quality of your customer service depends largely on how quickly you can address a person’s needs. From open questions to simple thank-yous to accidental butt texts, any automated SMS campaign is likely to receive unsolicited messages. You can also invite people to text in questions during a pre-scheduled Q&A session and respond to each one in real-time via SMS.

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Is SMS the Quintessential User Interface Design?

Mobile Commons

Here are the top three reasons why SMS is the ideal user interface. The waitlists for these programs alone are testament to the demand for these new type of services, not to mention the extensive coverage they’ve received in the media. This, in turn, gives companies flexibility in offering services and the opportunity to personalize their responses. Why is that?

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Johns Hopkins Survey Finds Strong Potential for Text Message Interventions

Mobile Commons

All the participants had utilized the women’s health services at one of four branches of Johns Hopkins hospitals. Environmental Scan of Text Messaging Interventions Supports SMS Applications in Healthcare. Alerts & Reminders Live SMS Chat Mobile Research Studies Text MessagingNow, a new survey by Johns Hopkins Medicine adds to this growing library of data. M.P.H.,

Occupy SMS Connects Families in Need with On-the-Ground Volunteers

Mobile Commons

Then good Samaritans nearby can lend their services to help out. If the volunteer chooses to accept responsibility for this need request, it will be taken out of the SMS database. By using SMS, OccupySMS lets people without Internet access or smart phones get connected with citizens who want to help. But there’s still a lot more work to be done.

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5 Times Your Texting Dinner Date Might Actually be a Good Person

Mobile Commons

Organizations who use the Mobile Commons platform can set up a service to allow users to text in their zip code and a keyword – such as “bookstore” – to receive a list of the locations nearest to them. Say, for instance, that your date is subscribed to the mobile list of an organization that promotes local films and offers an SMS locator service.

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Your Weekly SMS News Roundup

Mobile Commons

Book Your Next Hotel Stay at Mandalay Bay via Text Message  – Hipcricket customer Mandalay Bay lets guests book their stays over SMS. Express Text Message Advertising Examples  – The clothing retailer Express commonly uses different SMS keywords for different SMS promotions, or to track opt-ins or engagement from different advertising sources.

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John Hopkins Survey Finds Strong Potential for Text Message Interventions

Mobile Commons

All the participants had utilized the women’s health services at one of four branches of John Hopkins hospitals. Environmental Scan of Text Messaging Interventions Supports SMS Applications in Healthcare. Alerts & Reminders Live SMS Chat Mobile Research Studies Text MessagingNow, a new survey by John Hopkins Medicine adds to this growing library of data. M.P.H.,

Your Weekly SMS/MMS News

Mobile Commons

Ernst & Young Announces SMS Assist CEO Mike Rothman Named EY Entrepreneur of the Year 2016 Technology Award Winner in the Midwest  – SMS Assist manages a network of subcontracted affiliates and an estimated 500,000 technicians to provide maintenance services to more than 120,000 client locations. The post Your Weekly SMS/MMS News appeared first on Mobile Commons.

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4 Ways Text Messaging Builds Safer Communities

Mobile Commons

Because a text message is discreet, quick, and easy, many are calling this text message service a revolutionary approach to keeping the roads safe. 3) Texting for Teens in Crisis. The service has seen overwhelming success with a population who need both full disclosure and full privacy. 4) Texting 911. Enhanced Security Industry News Live SMS Chat Text Messaging

Create Real-Time Text Chat Through Our LivePerson SMS Integration

Mobile Commons

LivePerson over SMS. Customer service is one obvious example – how great would it be for you to be able to text in your computer problem or billing complaint, and rather than sitting on the phone, just get a text back? A mobile messaging campaign is conversational by its very nature. You text out information to a wide number of people; they respond; then you send them further information based on their responses. For most organizations, those conversations are largely automated. In some situations, however, you may want to provide a live, immediate response to your users.

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Planned Parenthood Hudson Valley Offers Health Access Over SMS

Mobile Commons

Planned Parenthood Hudson Valley is using SMS to offer citizens quick, confidential access to resources for their sexual health concerns. People who texted “CARE” to 877877 were directed to the Planned Parenthood phone numbers to call if they had questions about birth control, emergency contraception, or other vital health services.

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DoSomething.org CEO Nancy Lublin’s TED Talk on a Teen Crisis SMS Hotline

Mobile Commons

Lublin is working to launch a service where teens can text in their urgent issues and receive immediate help from a counselor – and it’s all powered by Mobile Commons. “I think [a mobile phone] might be a lifeline. In a new TED Talk, DoSomething.org CEO Nancy Lublin unveils a world-changing idea: a text crisis hotline for teens. Unless she’s a girl and then it’s closer to 4000. It’s fast.

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Improving Health Call Centers with Text Messaging

Mobile Commons

Our mobile platform offers a solution that bypasses these hang-ups and offers patients information on-the-go: a text message information look-up service. The California Department of Public Health offered a similar service by creating a text message flu shot locator. Advanced Scheduling Alerts & Reminders Appointment Reminders Live SMS Chat Mobile CRM Text Messaging

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