SMS to the Rescue for Customer Support

Mobile Commons

Consumers prefer SMS to other channels for customer support. Given text messaging’s ability to be prompt, clear, and flexible, it’s easy to see why 75% of people would prefer to use SMS over social media. How SMS improves customer support.

Read Between the Lines: Why Text Messaging is More Valuable than Social Media

Mobile Commons

Facebook and Twitter are two of the most popular social media platforms available – and yet, the efforts of companies to promote their product on either platform may just be wasting their time and money, according to a new report by market research firm Forrester Research.

Trending Sources

SMS Nation: August Edition

Mobile Commons

Welcome to this month’s edition of SMS Nation! A new article by Forbes Magazine confirms the trend we’ve been seeing for several years now: that SMS is the preferred communication method for Millennials, above phone calls and even, on some occasions, face to face interactions.

Why SMS May Be The Channel Your Campaign Is Missing!

Mobile Commons

SMS texting is a great way to do it because it’s the most popular form of communication, and the one most likely to be viewed by recipients. text messages a day and that SMS campaigns have a 99% clickthrough rate? SMS is the way to go!

How to Sound like an SMS Pro

Mobile Commons

Whether you want to explain text messaging in layman’s terms to a coworker, need to pitch a text messaging campaign to your boss, or just for your own edification, here are three easy steps to sounding like an SMS pro. The first step to sounding like an SMS pro is learning the lingo.

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How Blood Banks Use SMS to Raise Support and Help Save Lives

Mobile Commons

In order to attract new donors, the program uses social media to broadcast their text message call to action. We get a lot of visibility in social media and traditional media thanks to SMS.

Mobile Commons Enjoys Its Role at the Social Media for Nonprofits Conference

Mobile Commons

This past June, Mobile Commons was a proud sponsor of the Social Media for Nonprofits Conference that took place in Washington, D.C. How Mobile Commons represented the mobile sector at the Social Media for Nonprofits Conference.

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Anonymous SMS Program Allows Teens to Report Bullying at Schools

Mobile Commons

The messages are completely anonymous, meaning that students don’t have to worry about holding back out of shame or fear from social repercussions. The post Anonymous SMS Program Allows Teens to Report Bullying at Schools appeared first on Mobile Commons

Food & Water Watch Raises Tap Water Awareness With SMS Campaign

Mobile Commons

Over 60 colleges participated in Tap-a-palooza, and many of the students who pledged took to social media to share their efforts and promote the contest’s shortcode. Why SMS is the best choice for Take Back the Tap.

How Your Text Message Inbox Has Changed for the Better

Mobile Commons

These days, it’s likely that your SMS inbox includes messages that aren’t from people you know personally. The accessibility of SMS also helps capture high attention rates as consumers regard texts as intrinsically interesting and timely, and consider them intimate and selective.

American Eagle Outfitters Sees Winning Strategy in SMS

Mobile Commons

Clothing retailer American Eagle Outfitters may have found the answer: Leverage the power of SMS and give customers the chance to win $10,000. The company also sent notifications via SMS and email to any customer who was already in the store’s database.

Two-Way Text Messaging: Interacting with Your Mobile Subscribers in One-on-One Conversations

Mobile Commons

From open questions to simple thank-yous to accidental butt texts, any automated SMS campaign is likely to receive unsolicited messages. You can also invite people to text in questions during a pre-scheduled Q&A session and respond to each one in real-time via SMS.

5 Ways “Green Thumbs” Can Text for the Environment

Mobile Commons

On September 21 st , the International day of Peace, Greenpeace USA promoted their text message call to action over social media. The Sierra Club uses SMS to send people local air quality alerts.

Texting Networks Bring Anonymous Help to Troubled Teens

Mobile Commons

” Another important aspect of SMS hotlines is that more than 98 percent of text messages are opened, meaning they’re four times more likely to be read by the recipient than emails, according to a New Yorker article published earlier this year. “If Live SMS Chat Text Messaging

4 Ways Text Messaging Builds Safer Communities

Mobile Commons

Citizens who are not behind the wheel are encouraged to call in drunk drivers, but fear of social repercussions hold some people back. Enhanced Security Industry News Live SMS Chat Text Messaging A text message is a 160 character, bite-sized chunk of text.

Four Steps to Driving College Enrollment with SMS

Mobile Commons

SMS is an effective way to engage teens, capture information, and effectively communicate with prospective students to drive enrollment. Add it to any marketing material visible to prospective students, including print, radio, TV, local press, social media, and at live events.

5 Times Your Texting Dinner Date Might Actually be a Good Person

Mobile Commons

Most of us love our phones, so much so that 89% of people report using their phone in a social setting. Advocacy groups love to use text messaging to affect change, and with good reason: a text message call to action is 25-30 times more effective than email or social media.

May Hot List: Mobile Learning Content

mLearnopedia on Blogspot

Best of Mobile Learning May 1, 2011 to May 31, 2011 Featured Sources The following are the top items from featured sources based on social signals.

Mobile Learning: A Quick SWOT Analysis

Upside Learning

SMS and Voice can also be used for learning tools on mobile. For over two years now, we have not only just been hearing about mobile learning but also actively understanding and working on it.

7 Ways for Businesses to Use SMS

Mobile Commons

SMS marketing is a simple way for any business to engage with its consumers. But what many businesses want to know is – once I get launch my SMS campaign, what do I actually do with it? They offer seven SMS strategies that just about any business can use.

How SMS Helps Keep College Students Healthy

Mobile Commons

Once students are enrolled in your health center’s mobile list, SMS can help them in a variety of ways. If students respond no, you can reschedule it via SMS or over the phone. Crisis Text Line is the quintessential example of an SMS hotline for young adults.

MIT Introduces First Graduate Course on Mobile Phones for Social Activism

Cell Phones in Learning

How can mobile networked devices be used for social change, politics, and expression? Each week we will review existing tools for social change, cover techniques for mobile hacking, and piece together new experiments. I just read an interesting post on MobileActive.

MIT Introduces First Graduate Course on Mobile Phones for Social Activism

Cell Phones in Learning

How can mobile networked devices be used for social change, politics, and expression? Each week we will review existing tools for social change, cover techniques for mobile hacking, and piece together new experiments. I just read an interesting post on MobileActive.

Voto Latino Tripled Their Mobile List in One Month. Here’s How.

Mobile Commons

At Mobile Commons, we’re always interested in seeing the successful strategies that help elevate our customers’ SMS campaigns. Voto Latino organized an extensive voter registration campaign , which joined grassroots outreach with digital tools, social media, and SMS messaging.

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SMS Delivers Patient Support in Many Forms

Mobile Commons

The good news is that there’s one mobile technology that guarantees communication with patients: SMS (text messaging). Healthcare institutions that want to connect with their patients via SMS should pay attention to these figures. Around the world, smartphones rule.

Global Mobile Awards

mLearnopedia on Blogspot

Audio English lessons were sent via SMS as a ringtone to a large number of Indonesians (over 70,000 during the first 3 months.). In less than two weeks, mobile leaders worldwide will be gathering in Barcelona for the GSMA Mobile World Congress, the world’s largest mobile exhibition.

3 Key Pieces of SMS Advice from a Millennial

Mobile Commons

And that’s exactly why they’re the best people to ask about SMS strategy! 3) Make It Viral We live in a social world – so your SMS campaigns should be social, too. The post 3 Key Pieces of SMS Advice from a Millennial appeared first on Mobile Commons.

Three Ways to Use Mobile Devices in Workplace Learning

Upside Learning

To make it even simpler and easy to access the links can be sent over sms. Mobiles are excellent devices to help retrieve information like ‘how to’ manuals or videos, or simply search for answers on Google or the company’s intranet which in itself is fast turning into a social environment.

How to Combat Declining Email Open and Click-Through Rates

Mobile Commons

Why SMS is the Solution. But some nonprofits are bucking the trend with text messaging, or SMS. That seems a smart move, as SMS is proven to get customers’ attention. 64% of people believe organizations should use SMS more. Nonprofit SMS Marketing Case Studies.

SMS News: May 2015, Healthcare Edition

Mobile Commons

In this month’s edition of SMS news, we highlight three interesting healthcare studies involving text messaging. The study was designed as a follow-up to previous findings that demonstrated how social support reduces anxiety and a person’s perception of pain during surgery.

The Smartphone Generation and Healthcare Marketing

Mobile Commons

But should healthcare institutions only use mobile technologies like SMS to reach their customers? In fact, one brand found that patients who received both SMS and email campaigns were 3.9 Build-a-Bear extended its customer relationships by linking an SMS campaign with a microsite.

4 Key Takeaways from SalesForce’s Analysis of SMS Retail Campaigns

Mobile Commons

What day is best to send your SMS broadcasts? So as a service to all of us, the SalesForce Marketing Cloud blog analyzed 14 retail SMS programs running from January to June. The post 4 Key Takeaways from SalesForce’s Analysis of SMS Retail Campaigns appeared first on Mobile Commons.

5 Times Your Texting Dinner Date Might Actually be a Good Person

Mobile Commons

Most of us love our phones, so much so that 89% of people report using their phone in a social setting. Advocacy groups love to use text messaging to affect change, and with good reason: a text message call to action is 25-30 times more effective than email or social media.

Research on Mobiles and Social Networking | Mobile Learning

mLearning

Mobile Learning An Online Reflective Journal on Mobile Learning Practice Home Winksite Store Resources About Mobile Contact Research on Mobiles and Social Networking 7 09 2006 From the fantastic Mobile Life blog , a couple of reports on mobile phone use. Social interactions are examined via cumulative statistics as well as directed graphs to model interactions in various learning modes (providing useful visual comparisons between face-to-face and mobile learning, for example).

truth Uses Text Messages to Empower Young Activists to Take a Stand Against Cigarettes in Pharmacies

Mobile Commons

While many brands can seem robotic and impersonal over SMS, truth built their outreach around a real person: Cas. In partnership with DoSomething.org, truth asked young people to imagine what else might go on all that shelf space freed up from cigarettes, and spread the word over social media.

Your Weekly Mobile News!

Mobile Commons

SMS News OpenMarket Releases New Infographic Demonstrating Massive Opportunity for Financial Institutions to Engage with Target Consumers via SMS – 35-55 percent of people prefer to receive SMS alerts for bank activity compared to 27 percent of the general US population.

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The New Yorker Highlights the Power of Crisis Text Line

Mobile Commons

They can virtually text anytime and anywhere, but are often afraid of voicing their worries due to fear of social repercussions or even parents being in the room and listening in. Client Stories Customer News Customer Press Live SMS Chat News & Updates Press Text Messaging

Cheap SMS | Mobile Learning

mLearning

Mobile Learning An Online Reflective Journal on Mobile Learning Practice Home Winksite Store Resources About Mobile Contact Cheap SMS 12 05 2006 At our Board of Studies Mobile Learning workshop in February, we ran an interactive “treasure hunt&# activity to demonstrate some of the ways mobile phones could be used to facilitate learning experiences. As part of that activity, we communicated with all of the “teams&# using SMS.

Why More Money for Mobile Should Go to Text Messaging

Mobile Commons

Contrary to what people may believe, SMS provides a simple yet powerful option in the mobile marketing arena. In this day and age, it seems that a new social media platform surfaces every day. That’s SMS is something that 99.9%

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Four Steps to Driving College Enrollment with SMS

Mobile Commons

SMS is an effective way to engage teens, capture information, and effectively communicate with prospective students to drive enrollment. Add it to any marketing material visible to prospective students, including print, radio, TV, local press, social media, and at live events.