5 Reasons Hotel Concierge Services Should Start Using SMS

Mobile Commons

Reason #2: SMS resolves customer complaints and issues faster than other channels. Reason #3:SMS saves a record of every customer interaction. Hotels can also collect and analyze data collected via SMS in order to anticipate common needs or areas for improvement.

SMS to the Rescue for Customer Support

Mobile Commons

Consumers prefer SMS to other channels for customer support. Given text messaging’s ability to be prompt, clear, and flexible, it’s easy to see why 75% of people would prefer to use SMS over social media. How SMS improves customer support. Live SMS Chat Mobile Research Reports

Trending Sources

SMS: The Missing Link in Customer Engagement?

Mobile Commons

According to a recent article on Multichannel Merchant , you might get better results with personalized text messages, or SMS. Push vs. SMS: The Stats. SMS and Your Customers. SMS Marketing Case Studies. The post SMS: The Missing Link in Customer Engagement?

SMS Nation: August Edition

Mobile Commons

Welcome to this month’s edition of SMS Nation! A new article by Forbes Magazine confirms the trend we’ve been seeing for several years now: that SMS is the preferred communication method for Millennials, above phone calls and even, on some occasions, face to face interactions.

3 Ways SMS Builds Customer Loyalty and Engagement

Mobile Commons

Here are three ways that SMS can work for your business. Live SMS chat fosters one-on-one conversations. Live SMS chat allows people to have instantaneous, one-on-one conversations with your company via text messaging. Alerts & Reminders Live SMS Chat Text Messaging

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SMS Nation: October Edition

Mobile Commons

Welcome to this month’s edition of SMS Nation! It started as a mobile app, but now they’ve launched a complementary service called Gone by SMS to make it even easier for users. SMS intervention programs are effective for several reasons.

Why SMS May Be The Channel Your Campaign Is Missing!

Mobile Commons

SMS texting is a great way to do it because it’s the most popular form of communication, and the one most likely to be viewed by recipients. text messages a day and that SMS campaigns have a 99% clickthrough rate? SMS is the way to go!

SMS Will Help Power the Internet of Things, Say Industry Experts

Mobile Commons

It’s also set to be a massive stage for SMS messaging. According to an article in Capacity Media , a panel of industry experts at this year’s Messaging and SMS World conference agreed that the Internet of Things (IoT) offers a huge opportunity for SMS.

How to Sound like an SMS Pro

Mobile Commons

Whether you want to explain text messaging in layman’s terms to a coworker, need to pitch a text messaging campaign to your boss, or just for your own edification, here are three easy steps to sounding like an SMS pro. The first step to sounding like an SMS pro is learning the lingo.

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Crisis Text Line Uses SMS Data Mining to Save Lives

Mobile Commons

The post Crisis Text Line Uses SMS Data Mining to Save Lives appeared first on Mobile Commons. Client Stories Fundraising Live SMS Chat Mobile CRM Mobile Research Reports & Analytics Studies Text Messaging Text messaging’s trademark is fast, efficient communication.

SMS Nation: July Edition

Mobile Commons

Here, we’ve compiled three recent stories about SMS that caught our eye about how text messaging is impacting our daily lives. New report finds that people prefer SMS to Facebook Messenger. Thanks for reading this month’s edition of SMS Nation!

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Using SMS to Aid Pre-Surgery Compliance and Post-Surgery Recovery

Mobile Commons

How SMS Helps Patients Prepare for Surgery. Study: Using SMS to encourage pre-surgery showers. Using SMS to Aid Post Surgery Recovery. Texting for surgical care is just one more way SMS can help improve the lives of patients.

5 Ways An SMS Call to Action Trumps a QR Code

Mobile Commons

Here are five advantages of an SMS call to action: 1) Everybody knows how to text. By letting mobile users send and receive messages, SMS keeps them consistently engaged with your organization. 4) Broadcast your SMS call to action on any media. Live SMS Chat Text Messaging

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How SMS Saves Money in Mobile Marketing

Mobile Commons

Getting caught up in these mobile marketing trends results in many companies forgetting to cover the basics – like SMS. Customers love SMS already – so use it! When you look at the big picture, SMS is the most obvious solution to a successful mobile marketing strategy.

Why Apple Relies on SMS

Mobile Commons

When Book asks for an example of a company smartly using SMS, Murphy mentions Apple’s Genius Bar, where Apple technologists help customers with support issues. The channel they have chosen to manage that experience is SMS,” Murphy says.

Three Myths of SMS Marketing Debunked

Mobile Commons

Here are three common myths about SMS marketing debunked. Myth #3: SMS marketing is a trend and it will soon die out. SMS marketing is here to stay and we have the statistics to prove it! The post Three Myths of SMS Marketing Debunked appeared first on Mobile Commons.

Breaking Down the FAFSA with SMS Drives Higher Enrollment

Mobile Commons

So for high school seniors who are overwhelmed by confusing paperwork, SMS may be the best way to break the fear barrier. Live chat - Live SMS chat allows you to text back and forth with students and have one-on-one conversations instantaneously.

How SMS Alerts Are Helping Curb Africa’s Ebola Outbreak

Mobile Commons

The SMS alerts remind people showing symptoms to seek treatment early, avoid physical contact with others, and cooperate with community health workers. Other applications of SMS in epidemics. ” Using SMS alerts in response to major disasters and epidemics is not a novel strategy.

Kik vs. SMS: Which One Does it Better?

Mobile Commons

Here is a beat-by-beat comparison of what this new app has to offer compared to its inspiration: tried and true SMS. SMS: 1. SMS, however, is a responsive and personal mobile channel. SMS: 2. SMS: 2. SMS: 3. The post Kik vs. SMS: Which One Does it Better?

SMS Nation: September 2015, Nonprofit Edition

Mobile Commons

Welcome to this month’s nonprofit edition of SMS Nation! From overall text message strategy and success to text therapy, SMS is making great forward strides in supporting the goals of nonprofits. The post SMS Nation: September 2015, Nonprofit Edition appeared first on Mobile Commons.

Pilot Program Shows How SMS Reduces Hospital Readmissions

Mobile Commons

If you’re interested in learning more about how to use text messaging for positive healthcare outcomes, please check out more information about the advantages of using SMS in healthcare: Why Text Messaging is the Optimal Tool for Patient Engagement: Interactivity.

SMS Thought Leadership Series: How to Structure Tone and Content for Text Message Intervention Programs

Mobile Commons

Welcome to our first post in our new “SMS Thought Leadership Series,” where we will discuss strategies and best practices for text messaging campaigns relevant to trending topics.

SMS Thought Leadership Series: Text Messaging Strategies for Behavior Change

Mobile Commons

A recent clinical trial on reducing binge drinking among young adults revealed some interesting insights on how to design effective SMS interventions. The post SMS Thought Leadership Series: Text Messaging Strategies for Behavior Change appeared first on Mobile Commons.

Reporting for Jury Duty: How SMS is Driving Civic Engagement

Mobile Commons

But organizations across the country are turning this notion on its head by using SMS messaging to boost civic engagement. What it is doing with SMS shows that any company can use the technology to drive engagement and capture its audience’s attention.

Using SMS to Increase Influenza Vaccination Rates Among Pregnant Women

Mobile Commons

The fifth message was interactive; women could respond to receive more information about the vaccine via SMS chat. The post Using SMS to Increase Influenza Vaccination Rates Among Pregnant Women appeared first on Mobile Commons.

ClassWith.Us A New SMS Parent-Teacher Communication Tool

Cell Phones in Learning

ClassWith.Us is a brand new text alert tool that focuses on parent-teacher communication. The focus is on making sure that the teacher can easily let parents know about a child''s progress in school on a daily basis.

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How Blood Banks Use SMS to Raise Support and Help Save Lives

Mobile Commons

We get a lot of visibility in social media and traditional media thanks to SMS. While Sweden’s use of text messaging is innovative and interesting, the tried-and-true applications of SMS – such as appointment reminders – can also benefit blood banks.

Environmental Scan of Text Messaging Interventions Supports SMS Applications in Healthcare

Mobile Commons

The post Environmental Scan of Text Messaging Interventions Supports SMS Applications in Healthcare appeared first on Mobile Commons. In May 2014, the U.S.

Learn to Walk before You Run: Why Your Mobile Marketing Strategy Should Start with SMS

Mobile Commons

As the Forrester report points out, marketers’ use of mobile technologies does not match customer behaviors – that “contrary to common belief, the savviest mobile users and heavy mobile app users continue to use SMS.” Starting with SMS means two things for companies.

Using Accents in SMS Text Messages

Mobile Commons

SMS in the US. When you text your friends, you may not be using SMS! Mobile Commons works with some of the most inspiring Hispanic organizations in the country, including Reform Immigration 4 America , Presente.org , the National Alliance for Hispanic Health , the National Hispanic Media Coalition , and many others. But if you join the Spanish-language version of any of their mobile lists, you’ll notice something surprising.

Digit: An SMS Program That Saves You Money Without You Noticing

Mobile Commons

The SMS advantage for financial savings. The post Digit: An SMS Program That Saves You Money Without You Noticing appeared first on Mobile Commons

How SMS Chat Saves Time, Money and Peace of Mind

Mobile Commons

SMS chat, specifically, allows more and more individuals to making informed and proactive decisions about their health with instantaneous, private, and direct communication. Planned Parenthood , for example, had overwhelming success using SMS chat.

What’s New with SMS and the World Today

Mobile Commons

Here are a few interesting stories about SMS that are circulating the web. The post What’s New with SMS and the World Today appeared first on Mobile Commons We’re always keeping an eye peeled for text messaging news.

Using SMS to Increase Influenza Vaccinations Rates Among Pregnant Women

Mobile Commons

The fifth message was interactive; women could respond to receive more information about the vaccine via SMS chat. The post Using SMS to Increase Influenza Vaccinations Rates Among Pregnant Women appeared first on Mobile Commons.

Are You a Master of SMS Marketing? Take our Quiz!

Mobile Commons

The post Are You a Master of SMS Marketing? Take our Quiz! appeared first on Mobile Commons. Mobile Strategy & Tips

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Anonymous SMS Program Allows Teens to Report Bullying at Schools

Mobile Commons

The post Anonymous SMS Program Allows Teens to Report Bullying at Schools appeared first on Mobile Commons One of the biggest problems with bullying is how uncomfortable it is for victims or witnesses to report it.

Food & Water Watch Raises Tap Water Awareness With SMS Campaign

Mobile Commons

Why SMS is the best choice for Take Back the Tap. Studies show that young adults are 40 times more likely to respond to an SMS call to action than an email one. The post Food & Water Watch Raises Tap Water Awareness With SMS Campaign appeared first on Mobile Commons.

SMS for Mobile Learning

mLearning is Good

SMS for mobile learning. I’m going to attempt to show some ways that you could use SMS or text messaging for mobile learning. There are lots of ways that SMS could be used. If you’re more inclined to tackle the technical side of all this, you can setup an SMS gateway.

I’ll Text You! SMS For Your Nonprofit Organization

Mobile Commons

The webinar covered how nonprofits can use SMS campaigns to engage their supporters with mobile. On January 28th, Michael Sabat, our VP of Business Development, co-hosted a webinar with two of our good friends: Dawn Bickett from Greenpeace USA and Lawrence Grodeska from Change.org.

SMS Nation: Mobile Strategists, Renewing Library Books, And Child Services Support

Mobile Commons

The post SMS Nation: Mobile Strategists, Renewing Library Books, And Child Services Support appeared first on Mobile Commons It’s not really news that text messaging is now a major communication channel between organizations and consumers.