5 Reasons Hotel Concierge Services Should Start Using SMS
AUGUST 24, 2015
Here is a list of five reasons why using text messaging as part of your hotel concierge service is a good idea. Instead of making people wait on the phone to listen to the entire length of the typical recorded phone message in order to find out one piece of information, use an automated text message service to send them answers immediately. Hotel and Accommodation Amenities Services.
SMS Nation: Mobile Strategists, Renewing Library Books, And Child Services Support
MARCH 30, 2015
A Springfield, Missouri library uses text messaging for patron services. The service sends you a text message when books or other library materials are available for pickup. We want to save the time of our users while continuing to connect them with quality, relevant information and services.”. But they found that this service was a costly and ineffective communication model.
The New York State LGBT Health & Human Services Network Is Using Text Messages to Connect Vulnerable Populations with a Life-Saving Drug
FEBRUARY 16, 2017
On the one hand, we saw at-risk communities that weren’t accessing the medication,” said Storm Hurwitz, Health Campaigns Specialist for The New York State LGBT Health & Human Services Network (The Network). The main thing that drove our decision to use SMS was the research behind it,” said Hurwitz. They often are not aware that there are programs in place to help.
SMS Nation: August Edition
AUGUST 25, 2015
Welcome to this month’s edition of SMS Nation! A new article by Forbes Magazine confirms the trend we’ve been seeing for several years now: that SMS is the preferred communication method for Millennials, above phone calls and even, on some occasions, face to face interactions. Matti Makkonen, the father of SMS, passed away this past June. He was 63 years old.
3 Ways SMS Builds Customer Loyalty and Engagement
AUGUST 19, 2014
One that allows you to promote your product or service in the easiest, most convenient way possible? Here are three ways that SMS can work for your business. Live SMS chat fosters one-on-one conversations. Live SMS chat allows people to have instantaneous, one-on-one conversations with your company via text messaging. Alerts & Reminders Live SMS Chat Text Messaging
Crisis Text Line Uses SMS Data Mining to Save Lives
OCTOBER 13, 2014
Crisis Text Line (CTL), a subsidiary of DoSomething.org , uses text messaging to provide safe, anonymous chat services to teens in crisis. The post Crisis Text Line Uses SMS Data Mining to Save Lives appeared first on Mobile Commons. Client Stories Fundraising Live SMS Chat Mobile CRM Mobile Research Reports & Analytics Studies Text Messaging That’s right.
SMS Nation: July Edition
JULY 6, 2015
Here, we’ve compiled three recent stories about SMS that caught our eye about how text messaging is impacting our daily lives. New report finds that people prefer SMS to Facebook Messenger. The survey commissioned 509 participants to report their mobile phone habits, and found that 72% of participants said that they prefer SMS to messaging apps. D.E.A.
Using SMS to Aid Pre-Surgery Compliance and Post-Surgery Recovery
NOVEMBER 5, 2014
How SMS Helps Patients Prepare for Surgery. Study: Using SMS to encourage pre-surgery showers. Using SMS to Aid Post Surgery Recovery. Offer a 24/7 live SMS chat service so that patients can quickly reach a healthcare professional with questions or concerns throughout their recovery process. Surgery prep often begins days before a patient’s scheduled operation.
5 Ways An SMS Call to Action Trumps a QR Code
OCTOBER 2, 2014
product, service, or other offering. Here are five advantages of an SMS call to action: 1) Everybody knows how to text. Text messaging offers the invaluable service of a two-way communication channel. By letting mobile users send and receive messages, SMS keeps them consistently engaged with your organization. 4) Broadcast your SMS call to action on any media.
Breaking Down the FAFSA with SMS Drives Higher Enrollment
AUGUST 8, 2014
So for high school seniors who are overwhelmed by confusing paperwork, SMS may be the best way to break the fear barrier. Live chat - Live SMS chat allows you to text back and forth with students and have one-on-one conversations instantaneously. The post Breaking Down the FAFSA with SMS Drives Higher Enrollment appeared first on Mobile Commons.
SMS Nation: September 2015, Nonprofit Edition
SEPTEMBER 13, 2015
Welcome to this month’s nonprofit edition of SMS Nation! From overall text message strategy and success to text therapy, SMS is making great forward strides in supporting the goals of nonprofits. Crisis Text Line is a 24/7 service that grants anyone who texts in immediate access to a trained counselor. Nonprofit Quarterly discusses mobile engagement. texts per day.
Reporting for Jury Duty: How SMS is Driving Civic Engagement
FEBRUARY 16, 2016
But organizations across the country are turning this notion on its head by using SMS messaging to boost civic engagement. What it is doing with SMS shows that any company can use the technology to drive engagement and capture its audience’s attention. The results proved the effectiveness of SMS. Macomb is serving as model for how traditional organizations can innovate.
How Blood Banks Use SMS to Raise Support and Help Save Lives
JULY 31, 2015
In order to respond to this challenge, Sweden’s blood banks have implemented a new text messaging service that alerts donors when their donation helps save a life. Karolina Blom Wilburg, communications manager at Stockholm’s blood service, explains that “it’s a great feeling to know you made such a big difference and maybe even saved someone else’s life.
ClassWith.Us A New SMS Parent-Teacher Communication Tool
Cell Phones in Learning
APRIL 25, 2013
I could see this portion of the service being helpful for divorced or single parents who may not communicate well with their child''s other parent. ClassWith.Us is a brand new text alert tool that focuses on parent-teacher communication. The focus is on making sure that the teacher can easily let parents know about a child''s progress in school on a daily basis. The ClassWith.Us
Environmental Scan of Text Messaging Interventions Supports SMS Applications in Healthcare
MARCH 2, 2015
Department of Health and Human Services published an environmental scan titled “ Using Health Text Messages to Improve Consumer Health Knowledge, Behaviors, and Outcomes.” The post Environmental Scan of Text Messaging Interventions Supports SMS Applications in Healthcare appeared first on Mobile Commons. In May 2014, the U.S.
What’s New with SMS and the World Today
JANUARY 8, 2015
Here are a few interesting stories about SMS that are circulating the web. Greenwich Hospital introduces a text message service for surgery updates. Account owners can send and receive Bitcoins anywhere with their phone, even in areas with no data service. The post What’s New with SMS and the World Today appeared first on Mobile Commons Text messaging is 22 years old.
How SMS Chat Saves Time, Money and Peace of Mind
JULY 18, 2014
SMS chat, specifically, allows more and more individuals to making informed and proactive decisions about their health with instantaneous, private, and direct communication. SMS chat allows you to speak instantaneously with a healthcare professional through texting in the same way you would with a friend or family member. How Does it Work? Live chat’s function is simple.
Anonymous SMS Program Allows Teens to Report Bullying at Schools
MARCH 5, 2015
Brad Engel, supervisor of student services with Queen Anne’s County schools, says that this anonymous service allows the students to “feel more comfortable sharing the information. The post Anonymous SMS Program Allows Teens to Report Bullying at Schools appeared first on Mobile Commons How Text 2 Stop It works. Why text messaging works so well for anti-bullying efforts.
SMS for Mobile Learning
mLearning is Good
OCTOBER 8, 2013
SMS for mobile learning. I’m going to attempt to show some ways that you could use SMS or text messaging for mobile learning. There are lots of ways that SMS could be used. Beyond that, there are a lot of more advanced solutions that use more technology than the SMS text itself. I liked the simple example that I saw when working for a previous company.
BeneStream Uses Text Messages to Make Health Insurance Enrollment as Simple as Texting with a Friend
MAY 17, 2016
Many of BeneStream’s employee clients don’t have smartphones, and find text messaging a more comfortable and convenient service. Client Stories Live SMS Chat Mobile CRM Mobile Strategy & Tips Reports & Analytics Text Messaging Use CasesThere are many barriers to public benefits enrollment. BeneStream performs its work primarily through phone calls and in-person assistance.
How Your Text Message Inbox Has Changed for the Better
DECEMBER 28, 2015
These days, it’s likely that your SMS inbox includes messages that aren’t from people you know personally. The accessibility of SMS also helps capture high attention rates as consumers regard texts as intrinsically interesting and timely, and consider them intimate and selective. Another application is customer service interactions. One common use case is reminders.
American Eagle Outfitters Sees Winning Strategy in SMS
FEBRUARY 23, 2016
Clothing retailer American Eagle Outfitters may have found the answer: Leverage the power of SMS and give customers the chance to win $10,000. The company also sent notifications via SMS and email to any customer who was already in the store’s database. SMS outreach led to a 60% click-through rate overall. Daily SMS alerts achieved 50-60% click-through rates.
Two-Way Text Messaging: Interacting with Your Mobile Subscribers in One-on-One Conversations
NOVEMBER 11, 2015
The quality of your customer service depends largely on how quickly you can address a person’s needs. From open questions to simple thank-yous to accidental butt texts, any automated SMS campaign is likely to receive unsolicited messages. You can also invite people to text in questions during a pre-scheduled Q&A session and respond to each one in real-time via SMS.
Why Text Messaging is the Optimal Tool for Patient Engagement: Interactivity
FEBRUARY 23, 2015
Live SMS chats offer patients immediate assistance. Real-time text message conversations are one way healthcare organizations can offer this service while allowing patients to stay at home and/or remain anonymous. Outside of an appointment, patients must go often through several people and time-consuming processes to speak with their doctor.
Johns Hopkins Survey Finds Strong Potential for Text Message Interventions
SEPTEMBER 14, 2015
All the participants had utilized the women’s health services at one of four branches of Johns Hopkins hospitals. Environmental Scan of Text Messaging Interventions Supports SMS Applications in Healthcare. Alerts & Reminders Live SMS Chat Mobile Research Studies Text MessagingNow, a new survey by Johns Hopkins Medicine adds to this growing library of data. M.P.H.,
Planned Parenthood Hudson Valley Offers Health Access Over SMS
OCTOBER 23, 2013
Planned Parenthood Hudson Valley is using SMS to offer citizens quick, confidential access to resources for their sexual health concerns. People who texted “CARE” to 877877 were directed to the Planned Parenthood phone numbers to call if they had questions about birth control, emergency contraception, or other vital health services.
Text Messaging for Nonprofits: An Interview with Sam McKelvie, Head of Mobile Strategy (Part 2)
DECEMBER 16, 2014
It’s hard to think of a program that would not work well with text messaging, simply because programs are about serving people, and SMS is the way that the people we’re helping to serve prefer to communicate. If you’re trying to help people find resources close to them, SMS is a great tool. Almost all audiences respond to SMS, since everybody texts! Great question!
John Hopkins Survey Finds Strong Potential for Text Message Interventions
SEPTEMBER 14, 2015
All the participants had utilized the women’s health services at one of four branches of John Hopkins hospitals. Environmental Scan of Text Messaging Interventions Supports SMS Applications in Healthcare. Alerts & Reminders Live SMS Chat Mobile Research Studies Text MessagingNow, a new survey by John Hopkins Medicine adds to this growing library of data. M.P.H.,
Texting Networks Bring Anonymous Help to Troubled Teens
DECEMBER 4, 2015
Young people have been reluctant to use crisis services,” Anthony Pisani, a suicide prevention researcher at the University of Rochester, told the Times. Live SMS Chat Text MessagingText messaging is the go-to means of communication for teenagers. A local effort to help youths in distress. ” Prior to Lake County, Text-a-Tip programs in other communities.
4 Ways Text Messaging Builds Safer Communities
AUGUST 7, 2014
Because a text message is discreet, quick, and easy, many are calling this text message service a revolutionary approach to keeping the roads safe. The service has seen overwhelming success with a population who need both full disclosure and full privacy. Enhanced Security Industry News Live SMS Chat Text Messaging A text message is a 160 character, bite-sized chunk of text.
Create Real-Time Text Chat Through Our LivePerson SMS Integration
APRIL 6, 2012
LivePerson over SMS. Customer service is one obvious example – how great would it be for you to be able to text in your computer problem or billing complaint, and rather than sitting on the phone, just get a text back? A mobile messaging campaign is conversational by its very nature. You text out information to a wide number of people; they respond; then you send them further information based on their responses. For most organizations, those conversations are largely automated. In some situations, however, you may want to provide a live, immediate response to your users.
7 Ways for Businesses to Use SMS
MARCH 2, 2017
SMS marketing is a simple way for any business to engage with its consumers. But what many businesses want to know is – once I get launch my SMS campaign, what do I actually do with it? They offer seven SMS strategies that just about any business can use. Run Promotions & Sales When you’re trying to sell your products and services, timing is everything.
Improving Health Call Centers with Text Messaging
SEPTEMBER 17, 2014
Our mobile platform offers a solution that bypasses these hang-ups and offers patients information on-the-go: a text message information look-up service. The California Department of Public Health offered a similar service by creating a text message flu shot locator. Advanced Scheduling Alerts & Reminders Appointment Reminders Live SMS Chat Mobile CRM Text Messaging
5 Times Your Texting Dinner Date Might Actually be a Good Person
OCTOBER 26, 2015
Organizations who use the Mobile Commons platform can set up a service to allow users to text in their zip code and a keyword – such as “bookstore” – to receive a list of the locations nearest to them. Say, for instance, that your date is subscribed to the mobile list of an organization that promotes local films and offers an SMS locator service.
7 Surprising Uses of Text Messaging
OCTOBER 10, 2014
Here are seven examples of SMS popping up in places that you wouldn’t expect. Office managers can text out reminders about team events or important meetings, or even organize the next softball game through SMS. The service, in turn, contacts the pet’s owner letting them know their animal is safe. Ordering valet service while still in the restaurant. Finding lost pets.
SMS Study Service Success in NZ | Mobile Learning
JUNE 14, 2006
Mobile Learning An Online Reflective Journal on Mobile Learning Practice Home Winksite Store Resources About Mobile Contact SMS Study Service Success in NZ 15 06 2006 Auckland University has successfully implemented a first-in-the-world, SMS-based “learning on demand service for its students. The “StudyTXT service, operating since October 2005, provides small amounts of information to students which can be stored on their mobile phones for later recall – the contemporary equivalent of study flashcards. Ubiquette.
Your Weekly SMS/MMS News
JULY 6, 2016
Ernst & Young Announces SMS Assist CEO Mike Rothman Named EY Entrepreneur of the Year 2016 Technology Award Winner in the Midwest – SMS Assist manages a network of subcontracted affiliates and an estimated 500,000 technicians to provide maintenance services to more than 120,000 client locations. to develop Australia’s first text-based crisis support service.
BBC's education service Janala has delivered 1m lessons in three months | Media | guardian.co.uk
FEBRUARY 22, 2010
Offering hundreds of three-minute audio lessons and SMS quizzes for less than 4p, Janala – meaning "window" – provides low-cost education through handsets – in a country where English is not as widely spoken as elsewhere in Asia. The service is very simple: by dialling "3000", mobile users access classes ranging from "Essential English" to the more advanced "How to tell a story".
Your Weekly SMS News Roundup
JULY 30, 2016
Book Your Next Hotel Stay at Mandalay Bay via Text Message – Hipcricket customer Mandalay Bay lets guests book their stays over SMS. Express Text Message Advertising Examples – The clothing retailer Express commonly uses different SMS keywords for different SMS promotions, or to track opt-ins or engagement from different advertising sources.
3 Ways to Use Text Messaging for College Students
JUNE 15, 2015
Here are three ways in which college administrators can use text messaging services to have dialogues with students. SMS chat can even reduce the number of student counselor appointments, since students don’t have to go through the hassle of booking an appointment. Collect student pledges for fundraisers with SMS. Answer questions about student enrollment with text messaging.